Welcome to Bromo Escape Travel. By booking any of our tour services, you agree to the following Terms of Service. These terms are established to ensure transparency, safety, and mutual understanding between Bromo Escape Travel and our customers.
1. PAYMENT SYSTEM OF Bromo Escape Travel
1. Down Payment (DP) Requirement
A non-refundable down payment of 30–50% is required to secure your booking. The amount may vary depending on the selected tour package, travel dates, and group size. Reservations are only confirmed once the DP has been successfully received.
2. Full Payment Deadline
The remaining balance must be settled no later than 24–48 hours before the tour begins. Failure to complete full payment by the deadline will result in automatic cancellation of the booking, and the down payment cannot be refunded.
3. Accepted Payment Methods
We accept payments via bank transfer, e-wallet (OVO, Dana, GoPay), and international transfer. Customers are responsible for any additional bank or transfer fees. Proof of payment must be sent to our official contact to validate your transaction.
GENERAL CONDITIONS
1. Booking Confirmation
All bookings are subject to availability. Confirmation will be sent after the down payment is received and verified.
2. Rescheduling Policy
Rescheduling is allowed at least 3 days before the tour date and depends on slot availability. Additional fees may apply during peak seasons.
3. Cancellation Policy
Cancellations made by customers will result in non-refundable down payments. Cancellations caused by natural disasters or force majeure may be rescheduled without penalty.
4. Weather & Force Majeure
Bromo Escape Travel is not responsible for changes to the itinerary caused by natural conditions, government regulations, or safety-related closures. Alternative arrangements will be provided when possible.
5. Itinerary Adjustments
Itineraries may change for safety, weather, or operational reasons. These adjustments will be explained to customers prior to the tour when feasible.
6. Customer Responsibility
Customers must provide accurate personal data, follow the guide’s instructions, and maintain safety during all activities. Any risk caused by personal negligence is the customer’s responsibility.
7. Health & Fitness Requirements
Participants must ensure they are in good physical condition. Customers with medical conditions must inform the team in advance. Bromo Escape Travel is not liable for incidents caused by undisclosed health issues.
8. Personal Belongings
Customers are responsible for their own belongings. We are not liable for loss, theft, or damage to personal items during the tour.
9. Transportation & Facilities
Vehicles and facilities used during tours comply with local safety standards. However, delays may occur due to traffic, weather, or technical issues outside our control.
10. Photos & Media Usage
Bromo Escape Travel may use tour photos or videos taken by our team for promotional purposes. If you wish to opt out, please inform us in writing before the tour begins.
11. Customer Conduct
Respectful and responsible behavior is mandatory. We reserve the right to refuse service to guests who engage in dangerous, disrespectful, or illegal activities during the tour.